Customer Care
Returns & Exchange Policy
We want you to shop with confidence. If something isn't right, we're here to help with easy returns, exchanges, and refunds.
Return Guidelines
Eligibility & Timeframes
Understanding when products qualify for returns and exchanges.
30-Day Return Window
Returns must be initiated within 30 days from the date of delivery.
Original Packaging
Products must remain unused, unopened, and in their original packaging.
Eligible Products
Unopened items, manufacturing defects, and incorrect shipments qualify for return.
Non-Returnable Items
Opened products, used items, and products damaged due to misuse cannot be returned.
Simple Process
How To Initiate A Return
Returning an item is easy and can be completed directly from your account.
- Log in to your account
- Open "My Orders"
- Select the order to return
- Choose a return reason
- Arrange pickup or print return label
- Pack securely and ship
Quick & Hassle-Free Returns
Our streamlined process ensures your return request is reviewed quickly and efficiently, helping you receive your refund without unnecessary delays.
Refunds & Exchanges
What Happens Next?
Refund Processing
Refunds are processed within 7–10 business days after inspection and approval.
Original Payment Method
Online payments are refunded to the original payment source whenever possible.
Product Exchanges
Need another product? Return the original item and place a new order or contact support.
COD Refunds
Cash-on-delivery refunds are processed through secure bank transfer.
Special Cases
Damaged & Food Products
Damaged Deliveries
Report damaged items within 48 hours and provide photographs for faster resolution.
Food & Herbal Products
Returns are accepted only for damaged, defective, incorrect, or near-expiry products.
Free Return Shipping
Return shipping charges are covered when the issue is caused by our error.
Need Help With A Return?
Our support team is available to assist with return requests, exchanges, refund status, and damaged products.
Contact Support